Chamilia Reviews

Cannot give a rating for customer service, care or complaints handling can't rate something you can't find.....
However, upon inspecting how they engage with TrustPilot, I feel even 1 star is pushing it. In the time since they became trustpilot rated, they haven't flagged a comment..... but what is truly incredible is that of the 70%+ negative reviews they have replied to...NONE! That's in the stats offered by trustpilot.
Customer Services = 0/5

I have searched high and low for contact details for chamilia, eventually posted on hm Samuel's twitter page despite this not being a retailer complaint (design flaw or poor manufacture) but I'm lost on how to complain directly like I want.
Customer Care = 0/5

I bought myself the bracelet a few years ago, I have 3 of the older style chain charm bracelets and decided to expand to the new way of collecting charms. Slowly i bought relevant charms fast forward to Xmas 2019.
Mum asks what do you want, it occurs to me what the one thing my old ones have thats missing..... safety chain!! (Old bracelets have if soldered on as standard)
Granted it can't be soldered, but should catch on my wrist long enough to notice my bracelets making a break for the floor!
My mum keen to find the best one for the job looks at all available and settles on the strongest chain, that's what u gotta watch for don't want it to snap b4 you notice......
Nevermind mum the chain is still, one year on and maybe 24 hours of wear in total, in one piece. Probably because over those 24 hours it has completely unclipped itself from the bracelet 3 times.....a safety chain that needs saving ? the first time being boxing day 2019.
I assumed at that point maybe I'd attached it wrong and moved on.
But every time I wear it with in 5 minutes it is hanging off the bracelet one clasp undone waiting for the other to join it!
Looking closely at the clippy bit I can see why there is a noticeable gap bigger than the one to undo the bracelet clasp and the tiniest ridge to hold it in place I have now taken it off its most expensive part cost more than the bracelet!
Bracelet = 4/5
Charms = 3/5 (tarnishing with time)
Chain with clips on = -5/5
it's false advertising to call it a 'safety' chain

All of the charms iv had and paid good money for the stones fall out and then they are ruined. Hm samual replaced one bracelet that it happened to but then refused to replace any of the charms..... they said it should be chamilia held accountable and unfortunately they don’t care. Waste of money

((I logged this against Ernest Jones also))

Prompt delivery and items arrived beautifully packaged. I purchased 3 Chamilia charms for the price of 2, offer stated on website, and at time of order all 3 charms were available. However yesterday, on the day order was despatched from warehouse, I received an email to say one of my charms was out of stock so wouldn't be sent. So I've received 2 charms for the price of 2, not the 3 as the offer stated.

I emailed Customer Services who were apologetic but said that since my order had been despatched I'd have to wait for it to arrive and then send all items back for a full refund. I want the 2 charms I do have, they're a present for my Mum's birthday upcoming.

I am disappointed that the charm wanted was out of stock especially since the website never said this was out of stock, otherwise I would have selected another option. This encounter has made me reconsider purchasing Chamilia charms, or from Ernest Jones, again.

I ordered two face masks almost two weeks ago. Never moved from Slidell LA. Wrote the person and they told me they would refund me the money for only one. I wrote back and said I want both or my money back. Just got another message saying they refunded me the money. Still have yet to receive it and no masks. SCAM ASS COMPANY

I find chamilia charms fabulous. Never had any issues with them.

I have had the same problem as many of Chamilia's other customers. Absolutely terrible to non-existent customer service, no email reply, no valid telephone number to call. My problem was with a bracelet I bought for my daughter a few years ago. I purchased a charm for every significant day, birthday, Christmas, more recently mother's day etc., which resulted in near to £1000 worth of charms. The clasp on the bracelet would no longer close and I was advised it could not be repaired and I would have to purchase a new bracelet. I could not understand why it was irreparable and was not given an explanation for this. A charm bracelet is a life long bracelet in my mind, each charm representing something special. However, I was told nothing they could do, no goodwill gestures, no help, no empathy for being a good and loyal customer, the response was' tough',' it was out of guarantee' (which it was) and they had no interest or responsibility to a customer of several years and for the bracelet to be irreparable was also a shock. This is not a piece of jewellery which was worn every day, my daughter is a nurse so not practical, but to be enjoyed on special occasions, so did not have a huge amount of wear. I am disgusted and disappointed with the ethics of this company and will continue to take them to task and shame them world wide and advise anyone contemplating purchasing from them, not to.

I've never had a problem with Chamilia. It saddens me that it looks like they will no longer be making beads. I had a feeling when they had a massive sale. I'm sad to see the end of the Halloween beads especially.

You do not receive a dispatch email with this company, you pay £4.45 for delivery to receive the item a week or more later which I personally feel is expensive for delivery which isn’t even standard ie. 2-3 working days.
Charms are nice but they seriously need to sort out some sort of system for dispatch notifications etc and a better courier. I’ve made another order which was due yesterday, had an email off UPS but still no item

Absolute disgrace costumer services is non existent wrote an email nearly a week ago as my order still says processing still haven’t heard a thing they just don’t answer and they don’t even have a phone number will not be using again

I’ve been ordering for a couple of years now and have had no problems – not a one! Their efficient, have great jewelry and great prices! I think sometimes people’s bad days get mixed up with their reviews on a lot of websites.

I have just had one of the worst shopping experiences For a very long time with Chamilia.
On 30 December 2019 I placed an order after seeing their products advertised on a FB Disney group well it has been a nightmare ever since.
My first order was cancelled by them due to a ‘system error’, it took me to contact them after a week of waiting to find this out by then some of the items were out of stock.
I reordered what I could and a week later same thing, had heard nothing from them but this time my paypal payment had been taken. I have telephoned their customer service 3 or 4 times and no one answers and have sent them 4 emails all unanswered. They have taken so long to ship my items that another item has become out of stock and then today my parcel arrives with an item missing.
My husband contacts them on my behalf to be told that the item should never have been able to order online as it was out of stock, guess what another system error.
To be honest the whole process has been very disappointing and frustrating, I am now left with 3 items out of 5, the two main items I wanted are now out of stock and the other bits were only ordered to make up the amount for free postage.
We have been charged for the whole 5 and are now waiting for refunds and if it wasnt for the fear of it all going wrong and the awful customer service would return the items I have.
I wish I had read the reviews on here before I ordered, It has been a complete waste of time !

Update from my previous review. My order for £86.00 was DELIVERED yesterday pm (15th Jan) by UPS. This a complete surprise, given that there had been no Order Acknowledgement Email, or UPS delivery advice. Although there was a tracking number on the parcel which was signed for. My order was correct and packaged properly. All I can say is the Customer Service Dept at Chamilia should have responded to my emails regarding this order when they must have known their computer system was having problems. But, they still managed to send me promotional emails regularly.

Awful customer service, ordered 3 charms and paid for shipping, items where not dispatched for over 2 weeks!! no reply's from customer service via email and there customer services phone number doesn't even ring, STAY AWAY

Awful customer serivce. Doesnt reply to emails. Wont exchange an item thats too small (was a christmas present). Will never use again.

I bought 10 (2 spacers, 4 muranos, 2 dangles, and 2 "true") charms in the after-Christmas sale (on the U.S. site) and am pleased with all of them. I ordered them Thursday morning, got an "order shipped" notification that afternoon, and they arrived to me on Monday in their individual bags with anti-tarnish tabs in each one.

As far as things that are downfalls, the first one to me would be that, if they were being given as a gift, they send self-assemble cardboard boxes and tissue paper with each charm instead of having them in their own individual boxes; since I paid only $7-8 US for each charm, however, I don't consider that make-or-break. Another thing that I could see being disappointed in is that the charms are quite tiny, so if you are expecting them to be bigger, fair warning, they aren't. The last thing that I think is the most understandable to be disappointed in is that, in some of my older charms, some of the crystals fell out (I have had my bracelet for 7 years, and some of the crystals fell out a couple of years in -- I chose not to buy any with crystals this time around). I also wish that you didn't have to spend $75 to get free shipping (I understand that the charms are often on sale, but maybe lowering it to $35 for free shipping would be better). There is also a no-return-or-exchange policy on pieces bought from the outlet section, so that is definitely something to consider when you go to buy.

If I had to suggest one thing from Chamilia, though, it would definitely be their muranos. They are absolutely gorgeous, and I will be building more bracelets in the future based on the muranos alone.

All in all, I think, for the price, the charms are beautiful and good quality. Chamilia runs a lot of sales, so I would certainly never buy one for full-price because I wouldn't want to spend $30 or more on such small charms (I feel that they are priced to be on sale anyway). As long as you are aware of some of the pitfalls, I think that Chamilia is well-worth it (keep in mind that I live in the U.S. and have no idea how good they are with international customers, which is where it seems a bulk of the complaints on this site are from).